What happens if my thermostat goes offline?
Your thermostat will maintain the schedule you have set for it even when it’s not connected to the Internet. To reconnect your thermostat:
- First check that your wireless router is working and you have access to the Internet. If your Internet connection or router is down, your thermostat will reconnect automatically when your Internet connection is restored.
- If that doesn’t work, confirm that your thermostat is connected to your router. If your thermostat is connected to your WiFi router, you’ll see a WiFi icon on the upper right hand corner of the screen. If not, your thermostat is not connected to your router, and you should continue with the suggestions below until your thermostat is connected to your router again.
- One potential solution is to reboot your router (and modem if they are two separate devices).
- You may also try resetting your thermostat. Remove the thermostat from the wall and press the RESET button on the back. Once pressed, replace the thermostat on the wall. Once the thermostat is connected to your router, it will display a WiFi icon on the upper right hand corner of the thermostat’s screen.
- If none of the above steps resolves the issue, you should perform the setup process again. Consult with the product manual or refer to these helpful articles.