If you use the same wireless router and network name, your thermostat should reconnect automatically in your new location. Otherwise, you must reconnect your thermostat to the Internet using the setup process. Don’t forget to update your Profile with your new location’s information. For a refresher on the connection process,...

Yes, we have mobile apps available for iOS (iPhone, iPad, iPod touch) and Android. Both apps allow you to manage your thermostat when you’re on the go....

Yes, you’ll get an automatic email notification when your thermostat has been offline for 24 hours without connecting. You can change your notification preferences for a thermostat on the Settings tab of the Thermostat page. You can also adjust notification settings by logging in here, then selecting “alerts” from the drop...

To share a thermostat with another users account: Login Here, then select “manage locations” from the drop down menu in the top left  ...

Login Here, then select manage locations from the drop down menu in the top left. There, you can delete thermostat from your account.      ...

Updating your email address and account information is simple, just follow the steps below.   Sign In to your Lux account with your current email address at my.luxproducts.com. Once signed into your account, click on your name in the top right corner of the screen  select “Account Info.” From here,...

The easiest way to move a thermostat to a different user’s account is to share the thermostat, and then remove the thermostat from your account...

There is no limit to the number of thermostats you can connect to your account....

If you’ve forgotten your password, it can be reset here. Once you request it, we’ll email you a personal link that will allow you to change your password. This link is only valid for 24 hours....

The units used on the web and mobile applications can be changed by logging into the web app and editing your profile. On the profile page you can change your Temperature Preference. This change will be applied to the web and mobile apps. To change the preference on KONO, please...

If your thermostat is in Auto mode, Heat or Cool modes will be automatically activated within the range of your heating and cooling schedules. You may notice that on the website and mobile apps you can’t make any temporary changes to the current Set Temperature. Additionally, you won’t see the...

Your thermostat will maintain the schedule you have set for it even when it’s not connected to the Internet. To reconnect your thermostat:   First check that your wireless router is working and you have access to the Internet. If your Internet connection or router is down, your thermostat will...